Do you beat yourself up for making mistakes?
I was at the grocery store last week and purposely chose a check-out lane manned by one of my favorite cashiers. Alice is fast and friendly and packs my stuff like an engineer.
But as I looked over my receipt on my way out of the store, I realized she hadn’t credited me for a $5.00 coupon.
I wheeled my cart back to Alice’s lane and explained the sitch. Her face fell as she flipped through coupons in her drawer. “Is this it?” she said sharply as she thrust the coupon at me. “It is, thank you,” I said, “Sorry for the trouble.” As she turned away from me, she snarled to herself, “I do everything wrong!”
Whaaat the … ? Moments earlier, we’d had a very pleasant exchange. I’d chosen her. Smiled at her. Complimented her. Affirmed her. Then boom! It had all shifted over an innocent oversight.
I was shocked, but then, it wasn’t all that long ago, I might have reacted the same way.